Shipping Policy

Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made from https://uphariq.com/ (“Site”).

By placing an order on our website, you agree to the terms mentioned in this Shipping Policy.

1. Order Processing

Once your order is placed successfully, we begin processing it after payment confirmation.

Orders are usually processed within [mention processing time, e.g. 1–3 business days]. Processing time may vary during high-demand periods, festivals, sales, public holidays, or due to product availability.

You will receive order confirmation and shipping updates through email, SMS, WhatsApp, or phone call using the contact details provided by you at checkout.

2. Shipping Locations

We currently ship orders across India.

If shipping is not available to your location, we will inform you after order placement and process cancellation or refund if required.

3. Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your payment.

Shipping charges may vary depending on delivery location, order value, product weight, product size, courier partner, or promotional offers.

In some cases, we may offer free shipping based on order value or special offers.

4. Delivery Timeline

Estimated delivery time is usually [mention delivery time, e.g. 3–7 business days] after the order is shipped.

Delivery timelines may vary depending on:

  • Customer location
  • Courier partner availability
  • Product availability
  • Public holidays
  • Weather conditions
  • Local restrictions
  • Operational delays
  • Incorrect or incomplete address details

Please note that delivery timelines are estimates and not guaranteed.

5. Order Tracking

Once your order is shipped, we may share tracking details through email, SMS, WhatsApp, or other communication methods.

You can use the tracking details to check the delivery status of your order.

If you do not receive tracking details or face any issue while tracking your order, please contact us at uphariq@gmail.com.

6. Delivery Attempts

Our courier partner will attempt to deliver the order to the shipping address provided by you.

If the courier partner is unable to deliver due to incorrect address, customer unavailability, unreachable phone number, refused delivery, or any other reason, the order may be returned to us.

In such cases, re-shipping charges may apply if you request the order to be shipped again.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details, including full address, pin code, phone number, and email address.

Uphariq will not be responsible for delays, failed delivery, or lost orders caused by incorrect or incomplete information provided by the customer.

If you notice any mistake in your shipping details after placing the order, please contact us immediately at uphariq@gmail.com.

8. Delayed Delivery

We make reasonable efforts to deliver your order within the estimated timeline. However, delays may occur due to courier issues, weather conditions, festivals, public holidays, strikes, natural events, or other situations beyond our control.

Uphariq shall not be liable for delays caused by courier partners or circumstances outside our control.

9. Damaged Package on Delivery

If you receive a damaged, tampered, or opened package, please do not accept the delivery if possible.

If the package is delivered and you later notice damage, please contact us at uphariq@gmail.com within [mention time, e.g. 24–48 hours] of delivery with:

  • Order number
  • Full name
  • Contact number
  • Photos or videos of the package
  • Photos or videos of the product
  • Clear description of the issue

This will help us verify the issue and assist you better.

10. Lost or Missing Orders

If your order is marked as delivered but you have not received it, please contact us at uphariq@gmail.com as soon as possible.

We will coordinate with the courier partner and try to resolve the issue. Resolution may depend on courier investigation and delivery records.

11. Cash on Delivery

If Cash on Delivery is available, it will be shown at checkout.

Cash on Delivery orders may be verified through phone call, SMS, or WhatsApp before shipping. We reserve the right to cancel Cash on Delivery orders if verification is not completed or if the order appears suspicious.

12. Contact Us

For shipping, delivery, tracking, or order-related queries, please contact us at:

Uphariq
Website: https://uphariq.com/
Email: uphariq@gmail.com