Refund Policy

This Refund Policy explains how refunds, returns, cancellations, and exchanges are handled for purchases made from https://uphariq.com/ (“Site”).

By placing an order on our website, you agree to the terms mentioned in this Refund Policy.

1. Order Cancellation

You may request order cancellation before the order has been shipped or processed.

To cancel an order, please contact us at uphariq@gmail.com with your order number and registered contact details.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return or refund as per the conditions mentioned below.

2. Returns

We accept return requests only if the product received is damaged, defective, incorrect, or different from what was ordered.

To be eligible for a return:

The product must be unused and in its original condition.
The product must be returned with original packaging, tags, labels, invoice, and accessories, if any.
The return request must be raised within [mention number of days, e.g. 3/7 days] of receiving the order.
Clear photos or videos of the damaged, defective, or incorrect product may be required for verification.

Products that are used, damaged by the customer, altered, washed, or missing original packaging may not be eligible for return.

3. Non-Returnable Items

Certain products may not be eligible for return or refund, including:

Customized or personalized products.
Products damaged due to misuse or improper handling.
Products without original packaging, tags, or invoice.
Products returned after the allowed return period.
Items marked as final sale, clearance, or non-returnable.
Products with hygiene or safety concerns, if applicable.

4. Refund Eligibility

Refunds will be approved only after we inspect and verify the returned product.

Refunds may be provided in the following cases:

The product received is damaged or defective.
The wrong product was delivered.
The product is unavailable after payment has been made.
The order is cancelled before processing or shipping.

We reserve the right to reject refund requests if the product does not meet our return and refund conditions.

5. Refund Process

Once your refund request is approved, the refund will be processed to your original payment method.

Refunds may take 5–10 business days to reflect in your bank account, card, UPI, or wallet, depending on your payment provider or bank.

Shipping charges, cash handling charges, convenience fees, or payment gateway charges may not be refundable unless the refund is due to an error from our side.

6. Exchange Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange depending on product availability.

If the same product is unavailable, we may offer an alternative product, store credit, or refund.

7. Damaged or Defective Products

If your order arrives damaged or defective, please contact us at uphariq@gmail.com within [mention number of hours/days, e.g. 24–48 hours] of delivery.

Please include:

Order number
Full name
Contact number
Photos or videos of the product
Photos of packaging, if applicable
Clear description of the issue

This helps us verify the issue and process your request faster.

8. Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank account or payment method again.

Then contact your bank, card provider, UPI app, or payment gateway, as refunds may take some time to reflect.

If you have completed these steps and still have not received your refund, please contact us at uphariq@gmail.com.

9. Return Shipping

In case of damaged, defective, or incorrect products, return shipping may be arranged by us or reimbursed depending on the situation.

If the return is requested due to reasons not caused by Uphariq, the customer may be responsible for return shipping charges.

10. Contact Us

For refund, return, cancellation, or exchange-related queries, please contact us at:

Uphariq
Website: https://uphariq.com/
Email: uphariq@gmail.com